Refunds & Returns
We want you to love your new dream product, but we get that sometimes it doesn't work out. If you are not satisfied with your purchase, please return it to us by mail within 30 days of purchase for a refund in your original form of payment. (Note: Items must be unworn, unused, and include all tags, parts and accessories.)
To start a return, you can contact us at Support@thedreamofthe90s.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
New Products Used Products
30 Days Final Sale
If your order arrives damaged or in an unexpected state we can issue refunds on a case-by-case basis. Simply contact us by email and we will get you sorted. If you are approved, then your refund will be processed, and a credit will be automatically applied to your original payment method.
To be eligible for return your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt of proof of purchase. To start a return contact email@example.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and avoid a nightmare!
Exceptions/ non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) or lightly used, used, re-loved, pre-loved or preowned goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com
Once your return is received, it could take up to 12-14 days for it to be processed.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.